Services & Support

LIENM offers tailored services for production, filling, and packaging, ensuring efficiency, precision, and seamless integration throughout the process.

Liemn Machine
Quick Response

3D Design
3D Design

Problem Solved within
Problem Solved within

Spare Part Supply
Spare Part Supply

Pre-sales

  • Customized machine solutions tailored to your needs.
  • 24/7 sales and technical support.
  • Expert technical assistance.
  • Swift issue resolution to minimize downtime.
  • Professional machine layout design services.
  • Seamless & intelligent production line integration.
  • Process optimization for enhanced efficiency.
  • One-stop turnkey solutions for complete production needs.

01

Installation & Training

  • Installation service is available after the machine arrives and the factory setup is complete.
  • Engineers can be dispatched for final setup and commissioning if needed (paid service).
  • On-site training for machine operation and maintenance is available (paid service).
  • Customers are responsible for covering all related costs, including accommodation, local transportation, and round-trip airfare for engineers.

02

After-Sales

  • Warranty: Lifetime support.
  • Consumables: A set of essential spare parts included.
  • Pre-Delivery Setup: FAT will be conducted before shipment.
  • Technical Support: Available via email or phone anytime. Expert engineers ready for consultation and on-site service.
  • Spare Parts: Always in stock for quick dispatch.
  • Documentation: User manual provided in English.

03

Dedicated Experts Are Always Ready to Help

After-Sales Service Team
LIENM Machine
After-Sales Service Team
Engineering team
LIENM Machine
Engineering Team
LIENM project and engineering team
LIENM Machine
Project Management Team

Frequently Asked Questions

Do you provide custom solutions for production lines?

Yes, LIENM offers tailored solutions based on the specific needs of your production line. We work closely with clients to customize equipment that optimizes efficiency, quality, and scalability for your cosmetics and fragrance production.

What is the lead time for receiving equipment after placing an order?

The lead time for manufacturing and delivery is typically 30 working days after receiving a 40% deposit. The exact time may vary depending on the complexity of the equipment and the size of the order. We strive to meet our clients' project timelines and ensure timely delivery.

Does LIENM provide customization options for its machines?

Yes, we offer customized solutions tailored to meet the specific needs of your production line. From adjusting the size and capacity of machines to designing packaging solutions, we ensure the equipment fits your unique requirements.

 

How can I get technical support for my LIENM equipment?

LIENM provides ongoing technical support through phone, email, or on-site assistance. Our experienced engineers are available to troubleshoot issues and offer solutions to ensure minimal downtime.

 

Can LIENM assist with equipment installation?

Yes, we provide installation services to ensure proper setup and integration of our equipment into your production line. Our engineers will guide you through the entire process to guarantee optimal operation.

 

What is the warranty period for LIENM’s equipment?

Our equipment comes with a standard warranty period. Please contact our sales team for specific details related to warranty coverage, which includes free repairs or replacement for manufacturing defects.

 

Does LIENM offer spare parts for its machines?

Yes, we offer genuine spare parts for all our machines. We ensure availability and provide fast delivery to minimize any downtime caused by maintenance needs.

 

How can I get a quote for LIENM's products?

You can request a quote by contacting our sales team through email or phone. We’ll work with you to understand your needs and provide a competitive price based on the specifications you require.

Speak to Our Experts Today

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One-Stop Cosmetic Filling Machine Manufacturer